ONLINE STORE REGULATIONS

Thank you for visiting the website https://en.tigerzone.pl. Please be sure to read these Regulations in full to understand the terms of using the digital products available on the website https://en.tigerzone.pl and the rights you are entitled to. If you agree with the contents and accept the conditions presented here, please indicate so by checking the appropriate checkbox to accept the Regulations before purchasing a digital product.

I. DEFINITIONS

TERMS USED IN THESE “REGULATIONS” MEAN:

1. Commercial Information – any information intended directly or indirectly to promote the products or services (digital or otherwise) of the Store, especially advertisements, news, promotions, discounts, free financial or non-financial benefits, and other advantages related to the promoted goods, services, and other activities concerning the Store.
2. Client/Buyer – a natural person, legal person, or an organizational unit without legal personality, making a purchase within the Store.
3. Consumer – a natural person making a purchase not directly related to their business or professional activity.
4. The owner of the online store is Andżelika Stefańska-Kowalik conducting business under the name Andżelika Stefańska-Kowalik TIGER-ZONE, located at os. Złota Podkowa 21/1, 31-352 Kraków, with NIP number 774 269 42 43 and REGON number 140484251, using the email address: andzelika.stefanska@tigerzone.pl, entered into the Central Registration and Information on Business of the Republic of Poland maintained by the minister competent for economic affairs.
5. Digital Product (intangible) – all intangible products displayed within the Store, available for sale including download, especially online trainings, online courses, educational academies, e-books, audiobooks, podcasts, films, webinars, video files, software, photos, other files such as PDFs, etc., access to a subscription site with digital products, etc.
6. Service (digital) – a service offered via the website using an organized system of concluding distance contracts, without the simultaneous presence of the parties.
7. Regulations – these regulations along with all attachments constituting its integral part, particularly the “Privacy Policy” or “Information Clause.”
8. Website – the website located at https://en.tigerzone.pl
9. Online Store – refers to the page, subpage, or subdomain associated with the main address https://en.tigerzone.pl where products are available for sale or announced.
10. Digital Content – data generated and provided in digital form.
11. Tutorials – video materials, instructional films.
12. Distance Contract – a contract concluded between the store owner and the client through the Store, within an organized system of concluding distance contracts, without the simultaneous presence of the parties, using means of distance communication up to the moment of concluding the contract.
13. Order – an action taken by the Client, consisting of selecting certain products or services (including digital) within the Store, directly aimed at concluding a sales contract under the conditions outlined in these Regulations.

II. GENERAL PROVISIONS

1. Through the Website, the Service Provider provides electronic services to Clients, meaning remotely, without the simultaneous presence of the parties through data transmission.
2. These Regulations set out the general rules and conditions for using the website https://en.tigerzone.pl, in particular the rules for the sale of products or services (digital) available on the website, the terms of withdrawal from the contract, and the submission of complaints.
3. These Regulations are directed to both Consumers and Entrepreneurs.
4. By accepting these Regulations, the Client agrees to all its provisions and commits to comply with them.
5. The Owner provides the Client with the Regulations before purchasing products or services (digital), in accordance with applicable legal provisions.
6. These Regulations take into account the provisions of Polish law and European Union law as required, particularly:
   • Civil Code – Act of April 23, 1964 (Journal of Laws No. 16, item 93 as amended).
   • Act on Providing Services by Electronic Means – Act of July 18, 2002 on providing services by electronic means (Journal of Laws of 2019, items 123, 730).
   • Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2019, items 134, 730).
   • Act of February 4, 1994 on Copyright and Related Rights (Journal of Laws No. 24, item 83).
   • Regulation of the European Parliament and Council (EU) 2016/697 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation, GDPR).
7. The Client is obliged to use the products or services (digital) available on the website in a lawful manner, respecting good customs, and particularly respecting the personal rights, copyright, and intellectual property rights of the Owner and third parties.
8. The Client may not conclude a contract under a pseudonym or anonymously.
9. The data controller of the Clients’ personal data is the Owner of the website. Personal data is processed for the purposes and scope indicated in the Privacy Policy published on the website. Using the online store is completely voluntary, and providing data is a condition for the Owner to fulfill services.

III. TECHNICAL REQUIREMENTS

1. Using the Online Store is possible under the condition that the Client meets the following technical requirements:
   a. possession of a device (such as a computer, laptop, tablet, smartphone, or another similar device) that enables access to the Internet, equipped with an operational system such as Linux, Windows, or iOS,
   b. installation of the latest version of an internet browser that allows access to the Internet resources, such as Google Chrome, Safari, Internet Explorer, Opera, Mozilla Firefox, or another compatible one that supports cookies, and
   c. possession of an active email account.
2. The Client can place orders for individual products or services (digital) provided that they have programs that meet the following technical requirements, e.g., for a digital product in the form of an e-book – a program that supports PDF, pub, or mobi file formats.

IV. SUBJECT OF THE SERVICE

1. Any internet user can use the Products or services (digital) available on the website.
2. Access to the Products or services (digital) available on the website may be either paid or free. The Client can choose any product or service from those available on the site at their discretion. The Client may use all or some of the products or services.
3. Communication during the execution of the Agreement occurs solely between the Service Provider and the Client through the Client’s panel. An account in this panel is created for the Client immediately after the payment for the product or service (digital) is registered on the Service Provider’s account. Detailed information regarding collaboration through the Client Panel is provided to the Client after placing an order for a product or service.
4. The following are the paid Products or Services available on the website:
   • Online Course – this is a recorded product, accessible through the platform after the User/Buyer logs in. The course includes videos for online playback and PDF files for download. Access to this product can be found at the link https://en.tigerzone.pl/my-account/
5. Participation in the online course takes place at the risk of the Client-User of the online course. Following the instructions contained in the online course does not guarantee specific results and is related to the individual predispositions of the Client-User and their current health condition. Participation in the course should be preceded by an individual consultation with a doctor or physiotherapist. The Owner is not liable for any consequences in the absence of a doctor’s or physiotherapist’s consent to perform exercises.

V. PLACING AND FULFILLING ORDERS

1. To order a Product or Service, one must go to the website and then select the desired Product or Service, following the subsequent steps according to the prompts displayed on the page.
2. The selection of products (including their type and quantity) or services by the Client is made by adding specific products or services to the cart.
3. To place an Order, it is necessary for the Client to provide the following information: first and last name (in the case of a legal person or an organizational unit without legal personality – the first and last name of the person placing the Order on its behalf) and email address. A Client requesting an invoice should provide the details for invoicing on the order form. To make a purchase, acceptance of these “Regulations” is required by checking (clicking) the appropriate checkbox next to the message: “I accept the regulations,” and then submitting the Order by clicking the “Confirm Order” button.
4. During the order placement process, the Client freely chooses the payment method for the ordered Product or Service.
5. During the order placement process – until clicking the “Confirm Order” button – the Client has the opportunity to modify the previously provided personal data, the selected Products or Services, including their type and quantity, as well as the payment method.
6. By clicking the “Confirm Order” button, the Client acknowledges that concluding the contract is associated with the obligation to pay the required payment.
7. After the Client provides all necessary data to place the Order, an Order summary will be displayed.
8. Sending the Order by the Client constitutes a declaration of the Client’s will to enter into a contract with the Owner of the Store, in accordance with the provisions of these Regulations.
9. After placing the Order, the Client is redirected to a page with a thank you note and necessary information regarding the order fulfillment.
10. The Client will subsequently receive an email at the address provided during purchase with confirmation of the purchase, order number, and other details regarding its fulfillment.
11. The contract is considered concluded at the moment the Client receives the email mentioned in point 10 above. The contract is concluded in Polish, in a content compliant with the Regulations.
12. By accepting the Regulations, the Client may additionally consent to the processing of their personal data by the Owner for marketing purposes. Such consent may also be granted in exchange for receiving a free product or service. Consent is given by checking the appropriate checkbox. The Client can withdraw such consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
13. The Client is obliged not to share their Account password with third parties.
14. The Owner of the Store may delete the Client’s account or deprive them of the right to place Orders, with immediate effect, in the case of significant violations of these Regulations by the Client, particularly if the Client provided false, inaccurate, or infringing data during registration in the online store or order placement, uses the online store in a manner inconsistent with applicable law within the territory of the Republic of Poland, the provisions of these Regulations, as well as general principles of using the Internet, uses the online store in a burdensome manner for other Clients and the Owner of the Store, or shares access to digital products or services with third parties.
15. Payments for Products or Services are subscription payments, renewed monthly.

VI. PRODUCT FEATURES, PRICES AND FORMS OF PAYMENT, DELIVERY

1. The prices of Products or Services listed on the online store’s website are gross prices.
2. The Owner of the Store reserves the right to change the prices of products or services presented on the website, withdraw and introduce new ones, and conduct or cancel any types of promotional actions and sales. This right does not affect Orders placed before the date of implementation of any changes mentioned above.
3. The Client can choose from the following payment methods:
   • traditional bank transfer – payable directly to the Owner of the Store’s account, indicated after correspondence between the parties;
   • electronic transfer – payable directly to the Owner of the Store’s account via the PayU system;
   • BLIK payments, payment card, electronic transfer through the external payment system imoje, operated by ING Bank Śląski S.A. based in Katowice.
4. Before making a payment, the Client should familiarize themselves with the rules applicable to the financial operator.
5. When paying for a Product or Service, the Client may use any discount or promotional vouchers available to them.
6. The Owner makes every effort to present the offered Products or Services comprehensively and descriptively. The way the information is displayed to the Client depends on the operating system and equipment used.
7. For orders of goods with shipping, delivery is available within Poland via the Polish Post. The shipping cost is 18 PLN.
8. Products sold in the Store are covered by the manufacturer’s warranty.

VII. COMPLAINTS

1. The Owner of the Store takes actions to ensure the website and the access platform for Products operate correctly and commits to promptly addressing any irregularities in its operation.
2. All complaints can be submitted electronically to the Owner of the Store at the email address: andzelika.stefanska@tigerzone.pl.
3. When submitting a complaint, please provide your first and last name, email address, type of order, a description of the reason for the complaint, and your request related to the complaint.
4. Each complaint will be handled within 14 (fourteen) days from the date of its submission.

VIII. WITHDRAWAL FROM THE AGREEMENT

1. The right to withdraw from the Agreement does not apply if the purchased Service is fully performed by the Owner.
2. The right to withdraw from a distance contract does not apply to the consumer regarding contracts: a) for the provision of services if the service provider has fully performed the service with the express consent of the consumer, who has been informed before the commencement of the service that after the performance of the service by the Owner, they will lose the right to withdraw from the contract; b) for the delivery of digital content not stored on a tangible medium if the performance of the service began with the express consent of the consumer before the withdrawal period (14 days) and after the consumer was informed by the Owner of the loss of the right to withdraw from the contract.
3. Performance of the service means activated access to digital content by the consumer (provision of access to the Client Panel and its activation by the Client).
4. Subject to points VIII.1-2 of these Regulations, a consumer who concluded a distance contract may withdraw from it within 14 calendar days without stating a reason or incurring costs.
5. The Buyer has the right to withdraw from the concluded contract without stating a reason within fourteen days from the date of conclusion of the contract based on the Act of May 30, 2014 (Journal of Laws 2014, item 827 as amended). In the case of a written withdrawal from the contract, the Client is obliged to return the goods within fourteen days. The above right also applies to a natural person concluding a contract directly related to their business activity when it follows from the content of that contract that it does not have a professional nature for that person, particularly arising from the subject of their business as recorded in the Central Registration and Information on Business.
6. In the case of a product being a service whose performance has commenced at the express request of the consumer before the withdrawal period, the consumer who exercises the right to withdraw from the contract after such a request is made is obliged to pay for the services performed up until the point of withdrawal. The amount due is calculated proportionally to the scope of the performed service, taking into account the price of the Product or Service.
7. The declaration of withdrawal from the contract may be submitted by traditional mail or email to the addresses indicated in point II.1 of these Regulations.
8. The period for withdrawal from the contract begins: a) for contracts in which the entrepreneur delivers the Product, being obliged to transfer its ownership – from the moment of taking possession of the Product by the consumer or a third party indicated by them, other than the carrier; for contracts that: 1. involve multiple Products delivered separately, in batches or in parts – from the moment of taking possession of the last Product, batch, or part; 2. consist of the regular delivery of Products for a specified period – from the moment of taking possession of the first Product; b) for other contracts – from the date of conclusion of the contract.
9. In the case of exercising the right to withdraw within 14 days, the cost of returning the goods is borne by the Buyer.
10. The Client can submit a complaint via email to andzelika.stefanska@tigerzone.pl. The Store commits to accept the complaint within 1 year from the date of sale.

IX. COPYRIGHTS

1. The copyright to the digital content made available by the Service Provider as part of the Products, as a whole and their individual elements, belongs to the Service Provider and is wholly protected by legal provisions in force, both under Polish law, European law, and other legal systems. Copyright protection applies regardless of territorial scope and duration (it is indefinite).
2. By entering into the contract, the Client does not acquire any copyrights or licenses.
3. Distribution of any content from the Products, in particular tutorials, e-books, provided by the Service Provider in whole or in part, constitutes a violation of copyright and is subject to civil and criminal liability.
4. Knowledge of any copyright violation in any manner and to any extent constitutes grounds for immediate termination of the Agreement by the Service Provider, meaning automatic cancellation of access to the Client Panel. Legal consequences will be pursued against the person violating copyright.

X. ALTERNATIVE DISPUTE RESOLUTION AND CLAIMS MANAGEMENT

1. Detailed information on the options available for consumers to use alternative dispute resolution methods and claims management, as well as the rules for accessing these procedures, is available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
2. A contact point operates under the President of the Office of Competition and Consumer Protection (phone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl, or postal address: Pl. Powstańców Warszawy 1, 00-950 Warszawa), which aims to assist consumers in matters related to alternative dispute resolution.
3. The consumer has the following examples of ways to utilize alternative dispute resolution and claims management: (1) a request for dispute resolution to a permanent consumer arbitration court (more information available at: http://www.spsk.wiih.org.pl/); (2) a request for alternative dispute resolution to the provincial inspector of the Trade Inspection (more information on the inspector’s website related to the Seller’s business location); and (3) assistance from a district (municipal) consumer advocate or a social organization whose statutory duties include consumer protection (e.g., the Consumer Federation, the Association of Polish Consumers). Advice is also available via email at porady@dlakonsumentow.pl and through the consumer hotline at 801 440 220 (available on working days from 8:00 AM to 6:00 PM, call charges apply according to the operator’s tariff).
4. At http://ec.europa.eu/consumers/odr, the Online Dispute Resolution (ODR) platform is available, facilitating dispute resolution between consumers and businesses at the EU level. The ODR platform serves as an interactive and multilingual website providing comprehensive service for consumers and businesses seeking alternative dispute resolution.

XI. PERSONAL DATA PROTECTION

1. The Owner of the Store, as the data controller, commits to taking all necessary technical and organizational measures appropriate to the level of risk to ensure the security of all data and content provided by the Client in connection with their use of the Online Store.
2. Personal data of Clients collected by the administrator via the online store is gathered for the purpose of fulfilling the Sales Agreement, and if the Client consents, also for marketing purposes.
3. Client personal data is processed in accordance with the provisions of the Regulation of the European Parliament and Council (EU) 2016/679 of April 27, 2016, regarding the protection of natural persons in relation to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR) and the Act of May 10, 2018, on the protection of personal data (Journal of Laws of 2018, item 1000) [hereinafter referred to as the “Act”].
4. Detailed rules regarding the processing of Clients’ personal data are contained in the Privacy Policy.

XII. FINAL PROVISIONS

1. In matters not regulated by these Regulations, the relevant provisions of Polish and European law shall apply.
2. These Regulations come into effect on April 15, 2020.

INFORMATION ON THE RIGHT TO WITHDRAW FROM THE AGREEMENT

I inform you that you have the right to withdraw from this agreement within 14 days without providing any reason. The withdrawal period expires 14 days after the date of conclusion of the agreement (receipt of an email with access to the Client Panel). To exercise your right to withdraw from the agreement, you must inform me as the Owner of the Store of your decision to withdraw from this agreement through an unambiguous statement (for example, a letter sent by post to: os. Złota Podkowa 21/1, 31-352 Kraków, Poland). If you send a withdrawal statement by email to the specified address, you will receive confirmation of receipt of your withdrawal information via email promptly.

You may use the withdrawal form template, but it is not mandatory. To meet the withdrawal deadline, you only need to send information regarding the exercise of your right to withdraw from the agreement before the withdrawal period expires.

In the case of withdrawal from this agreement, I will refund all payments received from you without undue delay, and in any event, not later than 14 days from the day I was informed of your decision to exercise your right to withdraw from this agreement. I will refund the payment using the same means of payment that you used for the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund.

I also inform you that according to Article 38 point 13 of the Act of May 30, 2014, on consumer rights, the right to withdraw from a contract concluded outside of the business premises or at a distance does not apply to consumers regarding contracts for the supply of digital content which is not recorded on a tangible medium (e.g., access through the Client Panel, sent via email, Dropbox, etc.), if the performance of the service has begun with the express consent of the consumer before the withdrawal period expires and after the entrepreneur has informed the consumer about the loss of the right to withdraw from the contract. (*Digital content – data created and provided in digital form). It should be noted that logging into the Client Panel and starting to use the provided digital service means that the performance of the service has begun within the meaning of the above legal provision.

Download the withdrawal form template